Neighbourhood mediation
About this good practice
The main goal is to (re)start communication between neighbours, or to restore former contacts between people living in each other's neighbourhood.
Resources needed
Approximately 100,000 euros annually are allocated for a full-time coordinator for neighborhood mediation, along with funding for volunteer training, volunteer compensation, communication, and operational expenses.
Evidence of success
The method works best at an early stage and with problems that are not too serious. The first results are successful. The success rate (77%) is high; nationally, the success rate is between 70 and 75% - the data for comparison is available as many Dutch cities already adopted the method. Neighbourhood mediation is a good example of citizen participation.
Potential for learning or transfer
Transferability of this model is evidenced by its successful adoption in many Dutch cities. Its success lies in several factors:
1) Emphasis on early intervention prevents issues from escalating into more significant conflicts, fostering a proactive approach to dispute resolution.
2) Utilization of trained volunteer mediators ensures that conflicts are addressed by individuals with the necessary skills and dedication.
3) Structured mediation process provides a clear framework for parties to engage in constructive dialogue and reach mutually beneficial agreements.
Facilitating the transfer are 1) clear criteria for suitable cases, enabling other cities to identify and address similar conflicts effectively; 2) presence of a dedicated team responsible for coordinating mediation efforts streamlines the process and ensures consistent support for all parties involved; 3) documented agreements further solidify the outcomes of mediation, providing a basis for accountability and follow-up.