Digital transformation of public services

In a world of digital advancements, the public sector must undergo a comprehensive digital transformation to enhance service delivery efficiency, improve governance, foster innovation and increase citizen satisfaction.

The European Union is playing a leading role and has been actively developing policy frameworks for the digitalisation of the public sector. This policy brief provides a general overview of the most relevant initiatives, regulations, and strategies of the European Union, which are shaping Europe’s digital future.

The European Union's strategy for the digital transformation of public services is centred on enhancing accessibility, efficiency, and user-centricity. This strategy also promotes interoperability among Member States, fostering seamless cross-border interactions. Privacy and security measures are integral to building trust in digital public services, with a focus on data protection and cybersecurity. Ultimately, the goal is to create a cohesive, digitally advanced public service ecosystem throughout the EU, with the active participation of the private sector (GovTech).

This policy brief outlines key policy improvements, good practices and recommendations, stemming from the Interreg Europe projects BEST DIH, BETTER, ENAIBLER, Next2Met, Digital Regions, Digitourism, Inno Provement, ERUDITE, iBuy and Carpe Digem, to inform and guide policymakers to embark upon digital transformation processes successfully, as well as encouraging greater interregional cooperation.